I was disappointed with the aircon in room provided. I have to change to another room Everyday for my 3N stay there. The issue is the aircon was not functioning and they changed me to another room with the same problem. To see the Manager, I have to return from my schedule during lunch time to ask how he can compensate me for sleepless nights. For a service industry, this is not acceptable as he should try to meet guest time schedule.

Room quite spacious and clean although require maintenance to give fresh outlook. Stayed in this hotel in March 2020.

As above, in General category. On compensation, he gave me 5% discount when I suggested that I am looking at 1N free stay for my inconvenience and sleepless nights which is deemed reasonable as I still paid for 2N. Unfortunately, he didn’t agree! Also, I didn’t require them to make-up room for my stay period.